Blended Call Center Setup and Optimization
Corporate Affiliations |
Exceptional Outcomes is the premier provider of both tools and services for setting up and optimizing blended call centers. We can help you maximize agent productivity, increase right party engagement and improve call conversions. The consultants of Exceptional Outcomes have a long history of optimizing productivity at blended call centers. Improvements have been delivered through optimized staffing and scheduling to improve productivity, predictive analytics to improve engagement and call quality to improve call outcomes. Our firm is unique in that we use tools such as predictive dialer simulators customized to our customer's outbound environment. This allows our customers to continuously improve their dialer strategies without impacting productivity on the floor. We also provide our customers change management strategies and solutions that ensure the recommendations we provide are implemented as effectively and efficiently as possible. Our most popular service is our "Campaign Checkup", which is performed solely off a call center's dialer logs. It's fast, it involves almost no effort on a call center's part and we get paid nothing unless we find opportunities for improvement. Questions We Answer Services We Offer Proven Results Click Here to read how Exceptional Outcomes utilized Design of Experiments in order to improve and Outbound Center's engagement rate from 9.8% to 22.8%. Click Here to read how Exceptional Outcomes utilized Predictive Analytics to improve an Outbound Call Center's annual revenue by $1.4M. Click Here to read how Exceptional Outcomes utilized Predictive Dialer Simulation to improve an outbound center's attempt rate by 6% without any additional technology or staff. |